Business Technology

IT Support Systems: How to Choose the Best Plan

Without a first-class IT support team, your business could really suffer if you encounter any problems. Computers are the lifeblood of most companies, we rely on them to do business and without IT support we’d lose a lot of money. It is important to find a provider who offers a great service at an affordable price.

Break Fix IT Support

Under this model, an IT technician will only charge you for work they have carried out on your system, this fee for service method is there to provide companies with IT services without 24/7 support and coverage.

A business usually agrees upon an hourly rate and an IT technician will visit your premises and resolve whatever issue you are having. It is a good option if you are trying to reduce expenses, you can hire someone to fix any problems that may arise without having to pay for a monthly contract. If you choose this pricing model, you’ll have a specialist to assess your system and resolve any issues, the scope of work generally involves upgrading systems or removing viruses.

Managed IT Support

If you plan on hiring a skilled team of technicians who can provide round the clock IT consulting and other services, then managed IT support is for you. This IT support model is designed to replace your entire internal IT department, an experienced company will come in and take over responsibility for all your IT tasks. They’ll control your whole system, supporting all of your devices and PC’s, they’ll also keep everything maintained to a high standard. An IT managed service typically includes network solutions, managed security, risk mitigation and a lot more.

A reputable managed IT service provider will monitor your system to ensure everything is running as smoothly as possible. They’ll continuously assess your system and carry out regular security checks to safeguard your network. All you have to do is pay a fixed monthly fee and your entire system will be run by a skilled IT team.

Which Model is the Best?

For most small to medium enterprises, managed IT systems are the best solution. They are highly advantageous, and they allow business owners to improve productivity by not having to worry about any IT issues. They can concentrate on their core mission and let a fully trained, professional IT team look after the rest.

By taking the role as your IT department, a managed service provider takes steps to guarantee your system is running effectively. You can focus on other tasks knowing that your company is covered if anything goes wrong.

In contrast, break fix solutions only help your business when something happens, they don’t work to prevent IT problems.

Keeping your IT system up to date and fully secure is a full-time job, that is why you should consider a skilled team to take the lead role. If you want to stay one step ahead of both your competition and cyber criminals, 24/7 support is what you need. Constantly monitoring your system is what saves you time and money.